Shipping, clearly explained.

Standard shipping — free

9–14 business days estimated shipping time, including processing.

Standard shipping uses cost-optimized packaging to keep shipping free. Tier 2+ members are eligible for a free custom premium packaging upgrade.

Standard shipping is DDP (Delivered Duty Paid): Cart of Two covers shipping and legitimate import duties, taxes, or carrier-clearance charges. If a carrier or postal service unexpectedly asks you to pay one of these charges, contact support@cartoftwo.com before paying when possible. We will verify the notice and pay the legitimate charge directly or reimburse you.

A product verified as badly damaged during shipping qualifies for a free replacement or full refund under our Returns and Refunds Policy.

Express shipping

4–6 business days estimated shipping time, including processing.

Express shipping uses standard packaging and is DDU (Delivered Duty Unpaid). The destination country or carrier may charge import duties, taxes, or clearance fees; these charges and any required customs declaration steps are the recipient's responsibility.

The final express price is calculated before payment from the total package weight:

• Up to 2 kg: $50 USD base rate.
• More than 2 kg and up to 4 kg: $80 USD.
• More than 4 kg and up to 6 kg: $100 USD.
• More than 6 kg, or when required weight or route data is unavailable: express shipping is unavailable.

Checkout displays and charges the final express amount in the selected supported presentment currency.

Delivery timing

The estimates above include normal order processing. They are estimates, not guaranteed delivery dates. Customs checks, address problems, carrier disruptions, severe weather, public holidays, or other events outside our reasonable control may cause delays.

If we learn that an order cannot ship within the stated estimate, we will notify you and explain the revised estimate and available cancellation or refund options.

Fulfilment and tracking

Orders may be dispatched from global partner warehouses. Products in one order may arrive in separate parcels without an extra standard-shipping charge. Carrier selection depends on destination, parcel weight, route availability, and the products ordered.

We send a tracking link when available. You can also visit Track your order. Contact support if tracking stops updating or the estimated delivery window passes.

Address changes, cancellation, and delivery problems

Check the delivery address before paying. You may request an address correction or cancellation within two hours of purchase, but fulfilment can begin immediately and a request is not guaranteed.

For a damaged, incorrect, missing, or marked-delivered parcel, follow our Returns and Refunds Policy. Do not return a parcel until support authorizes it.