The rules of shopping with us.

Seller

Cart of Two is operated by Minh Khoi Tran, Jämeräntaival 11 M, 02150 Espoo, Finland. Customer support: support@cartoftwo.com and +358 40 255 0316.

Eligibility and sales area

You must be at least 18 years old and buying as a consumer. We currently accept orders for delivery to the United States and Canada, excluding Quebec. All products are physical goods.

Products and orders

Product pages describe the main features, available variants, price, stock status, and any item-specific instructions or warnings. Images may look slightly different because of lighting, screens, or normal manufacturing variation.

Your order is an offer to buy. A contract is formed when we accept the order and send an order confirmation. We may reject or cancel an order before dispatch for an obvious pricing error, unavailable stock, failed payment, suspected fraud, an unsupported address, or a legal restriction. Any captured payment for a cancelled order will be returned to the original payment method.

Prices and payment

Our backend accounting currency is USD. Supported presentment currencies may be selected or localized for the customer. The final amount and currency charged by Stripe are displayed before payment and control the transaction. Any shipping charge and other required charge will be shown before the order is submitted.

Stripe processes card and wallet payments. Cart of Two does not receive or store complete card numbers.

Delivery

Delivery options, prices, estimates, destination limits, duties, and delay handling are described in our Shipping Policy. Delivery estimates include processing time but remain estimates rather than guaranteed arrival dates.

Cancellation requests

You may request cancellation within two hours of purchase by contacting support. This is a request, not a guarantee: fulfillment can begin immediately, and an order cannot be cancelled once processing or dispatch makes cancellation unavailable.

Returns, faults, and refunds

Our Returns and Refunds Policy explains reporting deadlines, evidence, authorized returns, damaged or incorrect products, non-delivery, and refund timing. Non-defective change-of-mind purchases are final unless mandatory law requires otherwise. Nothing in these terms removes consumer rights that cannot legally be excluded.

Accounts and Couple Club

Keep account credentials private and provide accurate information. Couple Club points and rewards have no cash value, cannot be sold or transferred outside the supported partner feature, and may be corrected when an order is refunded, cancelled, fraudulent, or recorded incorrectly. Shipping and taxes do not earn points.

Community pictures and reviews

You may upload only a picture you own or are authorized to share, and you must have consent from every recognizable person depicted. You grant Cart of Two a narrow, non-exclusive, worldwide, royalty-free operational license to host, resize, display, and back up your picture in the public profile and Couple Club surfaces for which it was selected. A personal picture may appear beside your approved product reviews; a shared couple picture is not displayed beside individual reviews. This license ends for ordinary use when you remove the picture, subject to backups, moderation records, disputes, and legal obligations.

Do not upload or submit pornography, sexual content, hate, threats, harassment, illegal or infringing material, private information, impersonation, malware, spam, manipulated purchase claims, or content involving a person without consent. We may refuse, remove, restrict, or preserve content and may suspend community uploads and reviews when a violation is substantiated. We apply the same standard to positive and negative reviews; genuine negative feedback is not suppressed.

Read the Community Content and Review Policy for the review-authenticity, moderation, reporting, and outcome process.

Product safety

Follow product-page and packaging instructions, warnings, care requirements, and intended-use limits. Our Product Safety page explains how to request documentation or report an incident. Do not use a damaged product.

Liability

We are responsible for supplying the products and remedies required by these terms and applicable law. To the extent permitted by law, we are not liable for indirect or unforeseeable loss, customer-provided address errors, misuse contrary to instructions, or delays outside reasonable control. This limitation does not apply where liability cannot legally be limited.

Governing law and disputes

These terms are governed by Finnish law, without removing mandatory consumer protections available where you live. Contact us first so we can try to resolve a complaint. Consumers may also contact the Finnish Consumer Disputes Board or another competent consumer-protection or dispute body.

Changes and contact

Terms in force when an order is accepted govern that order. Material changes will be posted here with an updated date. Questions: support@cartoftwo.com.